Returns and refunds
Termination and return policy, pursuant to Legislative Decree no. 21 dated 21st February 2014, in implementation of EU Directive no. 2011/83/EU on consumer rights.
If you are not satisfied with your purchase, you can return it within 14 days of delivery and we will refund you for the cost of the purchase; the procedure is described below:
1. Within 14 days of delivery, send a registered letter with advice of receipt to Caffè King or any other notice to such effect. Send the notice within 14 days by telegram or email to info@caffèking.it or call our Customer Service at +39.0565.774253.
2. You will be contacted by Caffè King for instructions on how to return your goods.
You shall return your purchase within 14 days of our notice.
Refunds do not include any shipping charges.
If the value of your purchase has been reduced as a result of not having been used as intended to understand its nature, properties or purpose (e.g. if the goods have been damaged, improperly or inadequately packaged, have missing or damaged parts, such as components, features, attachments, packaging materials, papers and/or other items), Caffè King will subtract such reduced value from the refund. If you return your purchase after the deadline or if it has been opened and/or partly used or cannot be returned, our return policy will not apply, and Caffè King will send the goods back to you, at your expense.
Except on such circumstances, Caffè King will refund you for the cost you actually paid within 14 days of your notice, by bank transfer or credit card or cheque.